FAQs
Do I need an account to place an order?
No, you don't. You're welcome to check out as a guest, or create an account if you'd like to track your orders and save your details for next time.
What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Mastercard, and Visa, all processed securely through Shopify Payments.
Can I change or cancel my order after placing it?
If your order hasn't entered processing yet, we may be able to change or cancel it. Contact us as soon as possible at info@nightstyleoutfits.shop, since we begin processing orders quickly and can't guarantee changes once that starts.
Is there a cut-off time for same-day processing?
Yes. Orders placed before 4:00 PM (EST) begin processing the same business day. Orders placed after that, or on weekends and holidays, begin processing the next business day.
Where do you ship?
We currently ship within the United States only, including all 50 states. We're not able to ship internationally at this time.
How long does shipping take?
Orders take 1–2 business days to process, plus 4–7 business days in transit, for a total estimated delivery time of 5–9 business days.
Do you offer free shipping?
Yes. Orders of $149.01 and above ship free. Orders of $149.00 or less have a flat Standard Shipping rate of $7.99.
Can I track my order?
Yes. Once your order ships, you'll get a confirmation email with a tracking number so you can follow it every step of the way.
Do you ship to P.O. boxes?
No, we currently ship only to standard residential and commercial addresses.
What's your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, in original packaging with tags attached. Full details are in our Return & Refund Policy.
How do I start a return?
Head to our Return Center and fill out the return request form with your order details. Once approved, we'll send you a free prepaid return shipping label by email.
Can I return an item in-store?
Yes. Submit your return request through the Return Center first, then bring your item to our Jackson Heights location during business hours.
Do you offer exchanges?
We don't process direct exchanges. If you'd like a different size or color, return your original item and place a new order for the item you want.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days.
What if my item arrives damaged?
Submit a return request through our Return Center with a photo of the damage, and we'll arrange a replacement or refund at no cost to you.
How do I know what size to order?
Check the size details listed on each product page. If you're between sizes or unsure, feel free to email us at info@nightstyleoutfits.shop and we're happy to help you pick the right fit.
Are your product photos accurate to the actual item?
We do our best to represent colors and details accurately, though slight variations can occur due to screen settings, lighting, or manufacturing batches.
Is my payment information safe?
Yes. We never store your full card details — all payments are processed securely through Shopify Payments in compliance with PCI-DSS standards.
Will I receive marketing emails?
Only if you opt in. You can unsubscribe anytime using the link in any marketing email, or by contacting us directly.
How do I contact you?
We're happy to help with anything you need.
Email: info@nightstyleoutfits.shop
Phone: +1 347-472-8489
Address: 84-16 37th Ave, Jackson Heights, NY 11372, USA
Business Hours: Mon – Sat | 11:30 AM – 7:30 PM (EST)